INTEGRATIONS & ANALYTICS
Open for everything
Thanks to its open architecture, your knowledge management solution grows with your requirements and supports modern applications, such as digital assistants, predictive maintenance, customer self-service or speech recognition. This accelerates the digital transformation for your service organization and creates decisive advantages over competitors.
EMPOLIS KNOWLEDGE PACKS
Integrate technical terms
without programming knowledge
With the help of Knowledge Packs, your employees can add individual technical terms to the knowledge database with just a few clicks – in any language. Frequently used terms such as size, measurement units or colors are already included in the functional scope and simplify your service processes from the very first day.
Smart Services and
Service Express’ open architecture supports all REST-enabled development environments. Quickly and easily connect to existing services and develop your own service apps for smart services, chatbots or dialog systems in no time at all.
Connecting data sources –
quickly and easily
The Empolis Box is the technical basis for the central provision of all your service documents. Using open standard interfaces and exchange formats, it not only synchronizes folders from file servers, but also service-relevant information from databases, CRM and ERP systems and system messages via news feeds.
Data quality and
user behavior at a glance
Service Express analyzes your knowledge database based on intelligent algorithms and identifies optimization potential. Among other things, detailed information about frequency and quality of search queries or individual user activities is displayed.
Customer and service data in one spot
Use all the advantages of Service Express, such as the intelligent search or guided dialog directly in your CRM. Thanks to the open architecture, any system can be connected. Salesforce already has a standard solution available that can be purchased through the Salesforce AppExchange.
Simple and secure
Each employee has their own account with clearly defined roles, views and access rights. SSL-encrypted access and common WSO2 authentication procedures also ensure for safe processing of your service knowledge.