“Google for Service”
1,100 service technicians around the world and a team of 35 at the headquarters in Schopfloch work around the clock to keep the plant manufacturer’s machines running. Their most important tool: Empolis Service Express, Empolis’ central knowledge database. This has enabled them to improve the quality of service processing and reduce the time needed for it.
Case studies that illustrate the success of customers and partners using Empolis Service Express.
Service knowledge within seconds
Weiss Umwelttechnik manufactures innovative simulation systems. Thanks to Service Express, each of the almost 450 service employees worldwide saves 30 minutes a day when searching for failures and knowledge. Learn more.
Simple, situational access
Efficient production processes thanks to state-of-the-art robots – that is what KUKA stands for. The company uses a central knowledge portal to meet extremely high information requirements for its worldwide service network.
One portal for all documents
Service documents from Carl Zeiss Microscopy were distributed over 9 systems in various formats and languages. With the central portal, technicians can now find everything faster and easier.
Digitalized knowledge on the go
With the digitalization of documents and mobile access, Andres GmbH has optimized its field service. The service provider for industrial trucks is a role model in its industry.
Optimized maintenance thanks to data analysis
At Koenig & Bauer, Predictive Maintenance is a practiced and lived service orientation. With the help of Industrial Analytics, they have developed new data-driven services for printing presses.
Error diagnosis made easy
More than 1,000 users at Innio Jenbacher use guided troubleshooting, which makes expert knowledge digitally available to all service technicians – as an app, in the offline client or traditionally in the portal.
corporate users worldwide
end users worldwide