CUSTOMER REFERENCES

Convincing right from the beginning

Numerous customers optimize their customer service with Empolis Service Express®. Whether it be for knowledge management, self-service or as an integration in ticketing systems, we’re extremely proud of how our standardized software fulfills such a wide range of demands.

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SUCCESS STORY

“Google for Service”

1,100 service technicians around the world and a team of 35 at the headquarters in Schopfloch work around the clock to keep the plant manufacturer’s machines running. Their most important tool: Empolis Service Express, Empolis’ central knowledge database. This has enabled them to improve the quality of service processing and reduce the time needed for it.

CASE STUDIES

Customer references

Case studies that illustrate the success of customers and partners using Empolis Service Express.

Service knowledge within seconds

Weiss Umwelttechnik manufactures innovative simulation systems. Thanks to Service Express, each of the almost 450 service employees worldwide saves 30 minutes a day when searching for failures and knowledge. Learn more.

 

Simple, situational access

Efficient production processes thanks to state-of-the-art robots – that is what KUKA stands for. The company uses a central knowledge portal to meet extremely high information requirements for its worldwide service network.

One portal for all documents

Service documents from Carl Zeiss Microscopy were distributed over 9 systems in various formats and languages. With the central portal, technicians can now find everything faster and easier.

 

Digitalized knowledge on the go

With the digitalization of documents and mobile access, Andres GmbH has optimized its field service. The service provider for industrial trucks is a role model in its industry.

 

 

Optimized maintenance thanks to data analysis

At Koenig & Bauer, Predictive Maintenance is a practiced and lived service orientation. With the help of Industrial Analytics, they have developed new data-driven services for printing presses.

Error diagnosis made easy

More than 1,000 users at Innio Jenbacher use guided troubleshooting, which makes expert knowledge digitally available to all service technicians – as an app, in the offline client or traditionally in the portal.

 

Providing intelligent service and get customers to their destinations more quickly

SAF-HOLLAND, one of the world’s leading suppliers of trailer and truck components, provides intelligent service and helps customers find solutions more quickly with the aid of an AI-based knowledge base. Simply better service! Learn more.

 

Breaking New Digital Ground in After-Sales

How FOBA Laser Marking + Engraving utilizes artificial intelligence and a 24/7 self-service portal to provide customers with the latest service and product knowledge anytime and anywhere, thereby creating added value in technical service. Learn more.

 

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