With Service Express for Salesforce, your employees can leverage Service Express’ intelligent knowledge management directly in the Service Cloud. Simply install the app from the Salesforce AppExchange and increase customer service efficiency.
CENTRAL SERVICE PORTAL
in one interface
Whether it’s service documents, solved cases, or guided dialogs – an integrated sidebar in the Salesforce Service Cloud gives your employees direct access to your company’s entire service knowledge and answers customer inquiries faster.
AREAS OF APPLICATION
One solution – many advantages
With the Salesforce App, your service staff no longer have to leave their familiar working environment. All relevant service information is automatically displayed when requests are entered. This accelerates troubleshooting and makes it easier to train new employees.
Whether maintenance or troubleshooting – to solve problems quickly, service technicians need direct access to customer history, current service documents and error dialogs. Service Express for Salesforce integrates all this information into a single interface, improving field service efficiency.
With the Decision Tree Designer, your service experts can transfer the experience of once solved service cases into guided dialogs with just a few clicks. If an employee finds a better solution, it can be made available to everyone immediately. This increases your service quality a little more every day.
Guided dialogs – directly in Salesforce
The Salesforce App integrates all Service Express features directly into the Service Cloud. Simply connect all of your existing data sources and use the convenient step-by-step instructions of Service Express directly in your familiar working environment.
Self-Services and Chatbots
Thanks to the Service Express open architecture, all guided dialogs used in the Salesforce App can also be made available via your own self-service portals or chatbots. This way even inexperienced employees can solve the most difficult cases.
Sven Fischer // Head of Project Management // logicline GmbH
„The seamless integration into cases makes it easy to use the full capability of Empolis within Salesforce.“
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Daniel Grusdas // Prophete GmbH u. Co. KG
„A great experience for technical support purposes. […] Empolis Service Express is a solidly developed tool that makes your knowledge easy accessible for any user in our company."
higher first time fix rate in Field Service
lower costs in customer service
customer and employee satisfaction