Smart Suggestions – Empolis Service Express

SMART SUGGESTIONS

Always provide the right information

When it comes to service, your employees need information from a wide variety of sources. This costs time and energy, is a source of errors and wastes potential in aftersales. With Empolis Service Express®, you hand over this task to our patented AI. Nevertheless, you retain full control – without programming.

Intelligent Suggestions

Solve service cases quickly and reliably

Always provide your employees with exactly the information they need next; e.g. the right maintenance instructions for a system, the operating instructions for a required tool, important safety instructions or the right contact person at a parts manufacturer. With the knowledge graph, you decide for yourself which type of information is useful in which context. Accordingly, you help your employees to provide perfect customer service.

Active Aftersales

Maximize revenue in your spare parts business

Thanks to the knowledge graph, your customers and partners have all the information they need at a glance. This allows you to tap into previously neglected aftersales potential, e.g. through easy up- and cross-selling. In case of broken parts, the knowledge panel always refers to the affected products or components and offers them directly for sale. Learn more now.

Service and Technical Documentation

Optimize Collaboration

More and more companies are taking the forward-looking step towards modular content creation. To exploit the full potential of this approach, Empolis Service Express® makes modular content tangible for the service and enables optimal collaboration. Learn more now.

FINDING INSTEAD OF SEARCHING

Overcome data silos with 360° data access

One piece of information is all you need to start. Beginning with an error code, you can directly deduce the component in question and trace the device or manufacturer. This makes it easier to check stock levels or order conditions. In this way, you overcome existing silo structures with just a clicks, without having to switch between applications and thus losing valuable time.

BLOG

Hype Cycle from Gartner

According to Gartner analysts, Knowledge Graph technology has enormous potential. Gartner list its possible applications in 5 hype cycles for everyday business, in order to make distributed knowledge in the company systematically accessible.

Whitepaper

Knowledge Graphs for the industry

Knowledge graphs provide a form of artificial intelligence that works the way we humans think. This white paper explains in a comprehensible way the technical background and business added value that Knowledge Graphs offer to the industry.