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KNOWLEDGE Database

Close service cases faster

Whether support, field service or end customer – with Service Express, you and your employees find the right solution step-by-step and have the newest service documents at hand, always.

Customer Reference Komptech

“With the Empolis Service Express knowledge platform, we are able to significantly improve our service quality and increase the speed of solutions for our customers.”

Manfred Harb // Director Customer Services // Komptech GmbH

Customer Reference GE Jenbacher

“Why Service Express? Because the solution offered us the best perspectives. Especially the integration possibilities with other systems convinced us.”

Bruno Plattner // Lead Project Management Specialist // Knowledge Engineer // GE Jenbacher GmbH & Co. OG

Customer Reference PxC
Markus von Schlichtkrull-Guse PxC

“Service Express provides internal information to approximately 16,500 employees and answers questions from millions of customers in more than 40 countries.”

Markus von Schlichtkrull-Guse // Manager Support & Knowledge Infrastructure // Phoenix Contact Electronics GmbH

Customer Reference Homag

“Our goal is to improve the quality of service processing and, of course, to reduce time. With Service Express, we have proven that we can do this. Meanwhile, 1,400 users are working with the solution.”

Peter Stoll // Head of Service Knowledge Management // HOMAG GmbH

Customer Reference Andres
Kundenreferenz Max Devin

“Service Express makes it easy to capture knowledge from the field, formalize it and bring it back to our knowledge base.“

Max Devin // Managing Director // Andres GmbH

Customer Reference CC Management
CC Management Customer Statement

“Employees process cases much faster, as they have a direct access to all information. Shortly after implementation, we experienced a substantial decrease in customer service cases.”

Christian Klos // Senior Consultant und Development Manager // CC Management Consulting GmbH

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higher first time fix rate
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lower customer
service costs

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customer and employee satisfaction

Cutting-edge knowledge management for service

INTELLIGENT SEARCH

Find answers easily

Your employees can easily find everything. No matter which system or format, they are readily available. Have access to your company’s complete service knowledge with just a few clicks.

GUIDED TROUBLESHOOTING

Resolve cases faster

Time-consuming processes are a thing of the past. Thanks to specific questions residing in intelligent decision trees, your employees consistently find the right solution. And the best thing is… in the first call.

FIELD SERVICE APP

Secure expertise on the go

As an app, your employees in the field receive all documents anywhere needed – even offline. Low coordination efforts increase efficiency and also reduce repair times. Especially your customers will show their appreciation.

Online Demo

Try it out for yourself

Get a first impression of Service Express in just a few minutes! With the free trial account, you may find out how to optimize your customer service in the shortest possible time.

  • Direct access to the software with examples
  • Introductory video with concrete service case
  • Free of charge and without obligation