EMPOLIS SERVICE EXPRESS

Close service
cases faster

Whether support, field service or end customer – with Service Express, you and your employees find the right solution step-by-step and have the newest service documents at hand, always.

MAGIC SERVICE MOMENTS

Service Express
in 2 Minutes

Learn how you and your team can deliver excellent customer service and become true service heroes with artificial intelligence.

Faster ROI

Maximum benefit – from the very first day

Implement Service Express quickly. Our high quality standards also ensure that your data is always secure.

0 %

higher first time fix rate in Field Service

0 %

lower customer service costs

0 %

customer and employee satisfaction

CENTRAL KNOWLEDGE DATABASE

Everything in one spot

No matter in which systems and formats your service documents are stored, your employees, customers and partners always have access to your company’s complete service knowledge.

INTELLIGENT SEARCH

Service knowledge at the touch of a button

Thanks to artificial intelligence, your employees can easily find everything. This considerably reduces the number of queries and redirects.

GUIDED TROUBLESHOOTING

Step-by-step to the right solution

With the help of structured expert know-how and guided dialogs, even inexperienced service staff can solve the most difficult cases.

FIELD SERVICE APP

Expertise on the road

Thanks to the mobile app, your service technicians always have the latest documents at their fingertips – even offline. This reduces repair times.

INTEGRATIONS

Open for everything

Thanks to its open architecture, your knowledge management solution grows with your requirements and supports modern applications such as digital assistants, predictive maintenance, customer self-service or speech recognition.

Markus von Schlichtkrull-Guse // Manager Support & Knowledge Infrastructure // Phoenix Contact Electronics GmbH

“Service Express provides internal information to approximately 16.500 employees and answers questions from millions of customers in more than 40 countries.”

Bruno Plattner // Lead Project Management Specialist // Knowledge Engineer // GE Jenbacher GmbH & Co. OG

“Why Service Express? Because the solution offered us the best prospects. Especially the integration possibilities with other systems convinced us.”

Peter Stoll // Head of Service Knowledge Management // HOMAG GmbH

“Our goal is to improve the quality of service processing and, of course, to reduce time. With Service Express, we have proven that we can do this. Meanwhile, 1,400 users are working with the solution.”

CONTACT

Express Check

Let us find out whether Service Express is the right fit for your company.

  • Personal contact
  • Guided tour through the software
  • Your own test environment