UNLEASH YOUR EXPERTS’ KNOWLEDGE

The All-in-one platform for technical customer service

Whether support, field service or self service – with Empolis Service Express® you and your employees can get to the right solution faster and have the most up-to-date service documents at hand at all times.

Accomplished with Empolis Service Express®

SEARCH & FIND

Overcome data silos

The knowledge of your experts is crucial for the quality of your services. But the required documents are distributed in silos and other systems?  Make your service fit for the future now – with a platform that makes knowledge in a single-source-of-truth.

DIGITIZE EXPERT KNOWLEDGE

Mastering the shortage of skilled workers

Every day, chats, e-mails and calls arise in which the knowledge of your experts is presented digitally. Use this opportunity and save the valuable know how whenever it arises – and make it available to all employees.

FUEL YOUR DIGITAL TRANSFORMATION

Digital business models

Digital business models

Predictive maintenance, self services or higher revenues through digital up- and cross-selling? Digital services are the perfect entry point for new business models and at the same time pave the way for your digital future.

CUSTOMER REFERENCES

Convincing from the start

Numerous customers use Empolis Service Express® to optimize their customer service. Whether as knowledge management, self service or integration into ticketing systems – we are proud to be able to meet such a wide range of requirements with a standard software.

With Empolis Service Express® you achieve:

0 %

higher first-time-fix-rate
in the field service

 

0 %

less costs in
Customer service

0 %

customer satisfaction

FREE TEST

Start immediately

Get access to our free demo environment and test for yourself whether Empolis Service Express® fits your company. In just a few minutes, get a first impression of how you optimize your customer service in the shortest possible time.

  • Direct access to the software with
    Examples
  • Introductory video with concrete
    service case
  • Free of charge and without obligation
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