UNLEASH YOUR EXPERTS’ KNOWLEDGE
The All-in-one platform for technical customer service
Whether support, field service or self service – with Empolis Service Express® you and your employees can get to the right solution faster and have the most up-to-date service documents at hand at all times.
Accomplished with Empolis Service Express®
SEARCH & FIND
Overcome data silos
The knowledge of your experts is crucial for the quality of your services. But the required documents are distributed in silos and other systems? Make your service fit for the future now – with a platform that makes knowledge in a single-source-of-truth.
DIGITIZE EXPERT KNOWLEDGE
Mastering the shortage of skilled workers
Every day, chats, e-mails and calls arise in which the knowledge of your experts is presented digitally. Use this opportunity and save the valuable know how whenever it arises – and make it available to all employees.
FUEL YOUR DIGITAL TRANSFORMATION
Digital business models
Digital business models
Predictive maintenance, self services or higher revenues through digital up- and cross-selling? Digital services are the perfect entry point for new business models and at the same time pave the way for your digital future.
CUSTOMER REFERENCES
Convincing from the start
Numerous customers use Empolis Service Express® to optimize their customer service. Whether as knowledge management, self service or integration into ticketing systems – we are proud to be able to meet such a wide range of requirements with a standard software.
With Empolis Service Express® you achieve:
higher first-time-fix-rate
in the field service
less costs in
Customer service
customer satisfaction
FREE TEST
Start immediately
Get access to our free demo environment and test for yourself whether Empolis Service Express® fits your company. In just a few minutes, get a first impression of how you optimize your customer service in the shortest possible time.
- Direct access to the software with
Examples - Introductory video with concrete
service case - Free of charge and without obligation
