EMPOLIS SERVICE EXPRESS
Whether support, field service or end customer – with Service Express, you and your employees find the right solution step-by-step and have the newest service documents at hand, always.
MAGIC SERVICE MOMENTS
in 2 Minutes
Learn how you and your team can deliver excellent customer service and become true service heroes with artificial intelligence.
higher first time fix rate in Field Service
lower customer service costs
customer and employee satisfaction
CENTRAL KNOWLEDGE DATABASE
Everything in one spot
No matter in which systems and formats your service documents are stored, your employees, customers and partners always have access to your company’s complete service knowledge.
Service knowledge at the touch of a button
Thanks to artificial intelligence, your employees can easily find everything. This considerably reduces the number of queries and redirects.
Step-by-step to the right solution
With the help of structured expert know-how and guided dialogs, even inexperienced service staff can solve the most difficult cases.
FIELD SERVICE APP
Expertise on the road
Thanks to the mobile app, your service technicians always have the latest documents at their fingertips – even offline. This reduces repair times.
Open for everything
Thanks to its open architecture, your knowledge management solution grows with your requirements and supports modern applications such as digital assistants, predictive maintenance, customer self-service or speech recognition.
Let us find out whether Service Express is the right fit for your company.
- Personal contact
- Guided tour through the software
- Your own test environment