EMPOLIS FIELD SERVICE APP
Service knowledge for your pocket
With the Field Service App from Empolis, you have all the service knowledge you need in your pocket at all times, and you can access all the information your company requires – online and offline. Whether you’re on site or answering service requests on the hotline, the Field Service App allows you to answer even difficult queries quickly and easily. The app protects your information and handles customer data in compliance with the GDPR.
MOBILE KNOWLEDGE HUB
All information from all systems in one place
The app brings together all relevant information from all systems in a knowledge hub. With the help of an intelligent search, you can find the service knowledge you need in your company at any time. Guided troubleshooting helps even inexperienced employees to find solutions quickly. Use the mobile version of Empolis Service Express® without any functional difference to the desktop version.
OFFLINE SYNCHRONIZATION
Direct access – even offline
Whether in a production facility, in a basement or oil drilling platform – with the Field Service App your service technicians are not dependent on the Internet. Thanks to fully automated data synchronization, you always have the latest service information on your smartphone or tablet. Simply synchronize the most important documents on your tablet or smartphone before going out into the field.
PROVIDING KNOWLEDGE
Create and share service knowledge
Create and edit new service notes directly in the app. Add further solution steps, photos or videos to existing service knowledge and share it directly with your team colleagues.
COMMUNITY AND TEAM KNOWLEDGE
Secure problem solving and communication within the team
If you are unable to solve a problem, the app offers you the opportunity to find a solution together with colleagues and experts. Community and Team Knowledge identifies the right contacts based on their skills and automatically creates a corresponding chat. As soon as a joint solution has been found, the chat is closed and the right solution is saved for the future.
FREE TEST
Start immediately
Get direct access to our demo environment and discover for yourself whether Service Express is the right fit for your company.
Free consultation appointment
Taking off as a team
Let’s discuss together how artificial intelligence and modern knowledge management can make your service even more successful.
