ACTIVE AFTERSALES
Maximize your spare-part-business
With the Knowledge Panel, you and your customers have all product information in one place. In case of a service call, the Knowledge Panel refers to the relevant parts or components and directly offers them for purchase. Accordingly, you gain significant competitive advantages in the aftersales market.
PERFECT CONTROL
Reduce complexity in service & aftersales
Complex products, lots of data and your employee’s expertise – thanks to the Knowledge Graph, you keep everything under control. With the new display of correlations between products, features and areas of application, entirely new use cases are possible, for example in the spare parts business or in self-service. Take advantage of new cross-selling potential or respond to customer requirements individually.
REDUCE COSTS
Make your service even more efficient
To enable service staff to solve difficult cases in no time at all, even with just a few key data, they need information from a wide variety of sources. This is exactly what the Knowledge Panel delivers as a first-class extension of Empolis Service Express®. By combining symptoms, you can rule out certain error sources more quickly or filter for successful solutions with the same error causes. This saves valuable time in ticket processing and reduces the escalation rate to the next higher service level.
FINDING INSTEAD OF SEARCHING
Overcome data silos with 360° data access
One piece of information is all you need to start. Beginning with an error code, you can directly deduce the component in question and trace the device or manufacturer. This makes it easier to check stock levels or order conditions. In this way, you overcome existing silo structures with just a few clicks, without having to switch between applications and thus losing valuable time.
BLOG
Hype Cycle from Gartner
According to Gartner analysts, Knowledge Graph technology has enormous potential. Gartner list its possible applications in 5 hype cycles for everyday business, in order to make distributed knowledge in the company systematically accessible.
WHITEPAPER
Knowledge Graphs for the industry
Knowledge graphs provide a form of artificial intelligence that works the way we humans think. This white paper explains in a comprehensible way the technical background and business added value that Knowledge Graphs offer to the industry.
DO YOU HAVE ANY QUESTIONS ABOUT THE KNOWLEDGE PANEL?
Feel free to contact me at any time.
Patrick Sand
Head of Customer Success Management
+49 631 68037 317
service-express@empolis.com
