PRICES

Cutting-edge knowledge management for service

Digitalize valuable expert knowledge to share and find information easily. Empolis Service Express offers various packagesto fit all needs: Fuctional. Flexible. Fair.

Starter

Manage service documents centrally, find easily and share the right information.

Advanced

Structure and capture expert knowledge, provide added value to all employees.

Professional

Transform knowledge into solutions and utilize it for automatable error dialogs.

Enterprise

Create comprehensive solutions with external access, digital assistants, and custom apps.

16,50€*
month & user 1

incl. support &
onboarding

28,50€*
month & user 1

incl. support &
onboarding

44,50€*
month & user 1

incl. support &
onboarding

upon request
from 200 users

 
 

Introductory package

Intelligent Search

Company-wide search functionalities for all document types and formats

Field Service App

For mobile offline use of your service documents

Personal account

Portal users with role-based access

Fast system configuration

Integration of your own terminology

Prompt document transfer

Easy connection of data sources with the Empolis Box

Comfortable administration

Central document management and user behavior analytics

Package “Starter” plus

Structured Knowledge Transfer

Capture and consolidate expertise

Mobile knowledge capture

Return service knowledge from field service

Service dialog 2

Entry into guided search and error diagnosis

Package “Advanced” plus

Guided Troubleshooting 3

Intelligent decision trees for fast error identification

Decision Tree Designer

Extended editor to create and manage decision trees

Self Service
Access for external users


API Calls
To deploy your own service apps and digital assistants


Chatbots
Connect intelligent assistants

Package “Professional” plus

Self Service

Access for external users

API Calls

To deploy your own service apps and digital assistants

Interfaces

To connect to specific systems

16,50€*
month & user 1

incl. support &
onboarding

Introductory package

Intelligent Search

Company-wide search functionalities for all document types and formats

Field Service App

For mobile offline use of your service documents

Personal account

Portal users with role-based access

Fast system configuration

Integration of your own terminology

Prompt document transfer

Easy connection of data sources with the Empolis Box

Comfortable
administration

Central document management and user behavior analytics

28,50€*
month & user 1

incl. support &
onboarding

Package “Starter” plus

Structured Knowledge Transfer

Capture and consolidate expertise

Mobile knowledge capture

Return service knowledge from field service

Service dialog 2

Entry into guided search and error diagnosis

44,50€*
month & user 1

incl. support &
onboarding

Package “Advanced” plus

Guided Troubleshooting 3

Intelligent decision trees for fast error identification

Decision Tree Designer

Convenient editor to create and manage decision trees

Self Service
Access for external users


API Calls
To deploy your own service apps and digital assistants


Chatbots
Connect intelligent assistants

upon request
from 200 users

 
 

Package “Professional” plus

Self Service

Access for external users

API Calls

To deploy your own service apps and digital assistants

Interfaces

To connect to specific systems

16,50€*
month & user 1

incl. support &
onboarding

Introductory package

Intelligent Search

Company-wide search functionalities for all document types and formats

Field Service App

For mobile offline use of your service documents

Personal account

Portal users with role-based access

Fast system configuration

Integration of your own terminology

Prompt document transfer

Easy connection of data sources with the Empolis Box

Comfortable
administration

Central document management and user behavior analytics

28,50€*
month & user 1

incl. support &
onboarding

Package “Starter” plus

Structured Knowledge Transfer

Capture and consolidate expertise

Mobile knowledge capture

Return service knowledge from field service

Service dialog 2

Entry into guided search and error diagnosis

44,50€*
month & user 1

incl. support &
onboarding

Package “Advanced” plus

Guided Troubleshooting 3

Intelligent decision trees for fast error identification

Decision Tree Designer

Convenient editor to create and manage decision trees

Self Service
Access for external users


API Calls
To deploy your own service apps and digital assistants


Chatbots
Connect intelligent assistants

upon request
from 200 users

 
 

Package “Professional” plus

Self Service

Access for external users

API Calls

To deploy your own service apps and digital assistants

Interfaces

To connect to specific systems

Not sure yet?

Here’s a detailed comparison of all functionalities

Service Booster Packages

Fast Implementation

SERVICE BOOSTER PACKAGE

Starter

Service package “Starter”

Kick-off: joint workshop

Joint import of your data

Joint basic knowledge model creation

Set-up of user roles & rights

Client-specific configurations

Graduation: workshop

SSO connection


Connection of a data source

Legacy data migration

SERVICE BOOSTER PACKAGE

Professional

Service package “Starter” plus

Training Decision Tree Editorial Team

Coaching for Decision Tree Editors

SSO connection


Connection of a data source


Legacy data migration

SERVICE BOOSTER PACKAGE

Enterprise

Service package “Professional” plus

Further project accompainment

Training API usage

Training structured knowledge transfer

Connection of a data source

SSO and User Management connection

*All prices excl. VAT.

1 Package “Starter” minimum 20 users, package “Professional” minimum 50 users. Up to maximum 200 users each, more users on request.
2 3 decision trees (service procedures) included.
3 250 decision trees (service procedures) included.

 

Further information concerning our range of services and our terms of cancellation can be found in our General Terms & Conditions.

*All prices excl. VAT.

1 Package “Starter” minimum 20 users, package “Professional” minimum 50 users. Both up to maximum 200 users, more on request.
2 3 decision trees (service procedures) included.
3 250 decision trees (service procedures) included.

 

Further information concerning our range of services and our terms of cancellation can be found in our General Terms & Conditions.