PRICES
Cutting-edge knowledge management for service
Digitalize valuable expert knowledge to share and find information easily. Empolis Service Express offers various packagesto fit all needs: Fuctional. Flexible. Fair.
Starter
Manage service documents centrally, find easily and share the right information.
Advanced
Structure and capture expert knowledge, provide added value to all employees.
Professional
Transform knowledge into solutions and utilize it for automatable error dialogs.
Enterprise
Create comprehensive solutions with external access, digital assistants, and custom apps.
16,50€*
month & user 1
incl. support &
onboarding
28,50€*
month & user 1
incl. support &
onboarding
44,50€*
month & user 1
incl. support &
onboarding
upon request
from 200 users
Introductory package
Intelligent Search
Company-wide search functionalities for all document types and formats
Field Service App
For mobile offline use of your service documents
Personal account
Portal users with role-based access
Fast system configuration
Integration of your own terminology
Prompt document transfer
Easy connection of data sources with the Empolis Box
Comfortable administration
Central document management and user behavior analytics
Package “Starter” plus
Structured Knowledge Transfer
Capture and consolidate expertise
Mobile knowledge capture
Return service knowledge from field service
Service dialog 2
Entry into guided search and error diagnosis
Package “Advanced” plus
Guided Troubleshooting 3
Intelligent decision trees for fast error identification
Decision Tree Designer
Extended editor to create and manage decision trees
Self Service
Access for external users
API Calls
To deploy your own service apps and digital assistants
Chatbots
Connect intelligent assistants
Package “Professional” plus
Self Service
Access for external users
API Calls
To deploy your own service apps and digital assistants
Interfaces
To connect to specific systems
16,50€*
month & user 1
incl. support &
onboarding
Introductory package
Intelligent Search
Company-wide search functionalities for all document types and formats
Field Service App
For mobile offline use of your service documents
Personal account
Portal users with role-based access
Fast system configuration
Integration of your own terminology
Prompt document transfer
Easy connection of data sources with the Empolis Box
Comfortable
administration
Central document management and user behavior analytics
28,50€*
month & user 1
incl. support &
onboarding
Package “Starter” plus
Structured Knowledge Transfer
Capture and consolidate expertise
Mobile knowledge capture
Return service knowledge from field service
Service dialog 2
Entry into guided search and error diagnosis
44,50€*
month & user 1
incl. support &
onboarding
Package “Advanced” plus
Guided Troubleshooting 3
Intelligent decision trees for fast error identification
Decision Tree Designer
Convenient editor to create and manage decision trees
Self Service
Access for external users
API Calls
To deploy your own service apps and digital assistants
Chatbots
Connect intelligent assistants
Enterprise
Create comprehensive solutions with external access, digital assistants, and custom apps.
upon request
from 200 users
Package “Professional” plus
Self Service
Access for external users
API Calls
To deploy your own service apps and digital assistants
Interfaces
To connect to specific systems
16,50€*
month & user 1
incl. support &
onboarding
Introductory package
Intelligent Search
Company-wide search functionalities for all document types and formats
Field Service App
For mobile offline use of your service documents
Personal account
Portal users with role-based access
Fast system configuration
Integration of your own terminology
Prompt document transfer
Easy connection of data sources with the Empolis Box
Comfortable
administration
Central document management and user behavior analytics
28,50€*
month & user 1
incl. support &
onboarding
Package “Starter” plus
Structured Knowledge Transfer
Capture and consolidate expertise
Mobile knowledge capture
Return service knowledge from field service
Service dialog 2
Entry into guided search and error diagnosis
44,50€*
month & user 1
incl. support &
onboarding
Package “Advanced” plus
Guided Troubleshooting 3
Intelligent decision trees for fast error identification
Decision Tree Designer
Convenient editor to create and manage decision trees
Self Service
Access for external users
API Calls
To deploy your own service apps and digital assistants
Chatbots
Connect intelligent assistants
Enterprise
Create comprehensive solutions with external access, digital assistants, and custom apps.
upon request
from 200 users
Package “Professional” plus
Self Service
Access for external users
API Calls
To deploy your own service apps and digital assistants
Interfaces
To connect to specific systems
Not sure yet?
Here’s a detailed comparison of all functionalities
Service Booster Packages
Fast Implementation
SERVICE BOOSTER PACKAGE
Starter
Service package “Starter”
Kick-off: joint workshop
Joint import of your data
Joint basic knowledge model creation
Set-up of user roles & rights
Client-specific configurations
Graduation: workshop
SSO connection
Connection of a data source
Legacy data migration
SERVICE BOOSTER PACKAGE
Professional
Service package “Starter” plus
Training Decision Tree Editorial Team
Coaching for Decision Tree Editors
SSO connection
Connection of a data source
Legacy data migration
SERVICE BOOSTER PACKAGE
Enterprise
Service package “Professional” plus
Further project accompainment
Training API usage
Training structured knowledge transfer
Connection of a data source
SSO and User Management connection
*All prices excl. VAT.
1 Package “Starter” minimum 20 users, package “Professional” minimum 50 users. Up to maximum 200 users each, more users on request.
2 3 decision trees (service procedures) included.
3 250 decision trees (service procedures) included.
Further information concerning our range of services and our terms of cancellation can be found in our General Terms & Conditions.
*All prices excl. VAT.
1 Package “Starter” minimum 20 users, package “Professional” minimum 50 users. Both up to maximum 200 users, more on request.
2 3 decision trees (service procedures) included.
3 250 decision trees (service procedures) included.
Further information concerning our range of services and our terms of cancellation can be found in our General Terms & Conditions.
