Prices

Cutting-edge knowledge management for service

Starter

The intelligent knowledge base for faster problem solving 

  • Intelligent search & intelligent portal
  • Knowledge Graph
    incl. 10'000 nodes
  • English & German

Bookable add-ons:

  • Outlook integration
  • Knowledge Panel
  • SSO Login
  • OCR integration

9.95€*
per month & user 1

incl. support &
onboarding

Advanced

In addition, avoidance of know-how loss through the transfer of knowledge

  • Everything from the previous package
  • English, German and 1 additional language
  • Structured knowledge transfer

Bookable add-ons:

  • Outlook integration
  • Knowledge Panel
  • SSO Login
  • OCR integration
  • Service Dialog

17.95€*
per month & user 1

incl. support &
onboarding

Professional

The modular solution for all areas including your field service

  • Everything from the previous packages
  • English, German and 1 additional language
  • Outlook integration
  • Service Dialog
  • Mobile Field Service App

Bookable add-ons:

  • Knowledge Panel
  • SSO Login
  • OCR integration
  • Cloud Extensions

38.95€*
per month & user 1

incl. support &
onboarding

Enterprise

The comprehensive solution for your entire customer service

  • Everything from the previous packages
  • 10 languages
  • Knowledge Panel
  • SSO Login
  • OCR integration
  • Structured Knowledge Transfer
    incl. all templates
  • Service Dialog
    incl. 5'000 decision trees
  • Cloud Extensions

49.95€*
per month & user 1

incl. support &
onboarding

 StarterAdvancedProfessionalEnterprise
Intelligent search and portal
Knowledge Graph
(incl. 10’000 nodes)

(incl. 10’000 nodes)

(incl. 10’000 nodes)

(incl. 10’000 nodes)
LanguagesEN / DEEN / DE + 1EN / DE + 310 languages
Additional languages
 
all incl.
Outlook integration
Knowledge Panel
SSO Login
OCR integration
Structured knowledge transfer
(Service Knowledge)
Service Knowledge Custom Templatesall incl.
Service Dialog
(incl. 5’000 dialogs/decision trees)
Custom Cloud Extensions
Mobile Field Service App
Remote Support
Field Service App Custom Branding
Field Service App Single Sign On
Field Service App Custom localization
Field Service App Custom texts
Custom Portal Branding
Custom Portal Vanity URL
Custom Portal Search Hook
Storage for indexed files and documents incl. backup (Index Storage)
usage-dependent

usage-dependent

usage-dependent

usage-dependent
Storage for non-indexed files and documents (plain storage)
usage-dependent

usage-dependent

usage-dependent

usage-dependent
Additional dialogs / decision trees in Service Dialog
usage-dependent

usage-dependent

usage-dependent

usage-dependent
Additional Knowledge Graph nodes
usage-dependent

usage-dependent

usage-dependent

usage-dependent
API calls via REST API
usage-dependent

usage-dependent

usage-dependent

usage-dependent
All packages incl. 100 GB traffic for online search, Service Dialogs and offline synchronization

*) All prices excl. VAT and storage cost. Valid from 1st April 2021.

1) Package “Starter” and “Advanced” minimum 10 users, package “Professional” and “Enterprise” minimum 25 users.

 

Further information concerning our range of services and our terms of cancellation can be found in our General Terms & Conditions.

SERVICE BOOSTER PACKAGES

Fast Implementation

SERVICE BOOSTER PACKAGE

Starter

Service package “Starter”

Kick-off: joint workshop

Joint import of your data

Joint basic knowledge model creation

Set-up of user roles & rights

Client-specific configurations

Graduation: workshop

SSO connection


Connection of a data source

Legacy data migration

SERVICE BOOSTER PACKAGE

Professional

Service package “Starter” plus

Training Decision Tree Editorial Team

Coaching for Decision Tree Editors

SSO connection


Connection of a data source


Legacy data migration

SERVICE BOOSTER PACKAGE

Enterprise

Service package “Professional” plus

Further project accompainment

Training API usage

Training structured knowledge transfer

Connection of a data source

SSO and User Management connection