Prices
Cutting-edge knowledge management for service
Starter
The intelligent knowledge base for faster problem solving
- Intelligent search & intelligent portal
-
Knowledge Graph
incl. 10'000 nodes - English & German
Bookable add-ons:
- Outlook integration
- Knowledge Panel
- SSO Login
- OCR integration
10.50€*
per month & user 1
incl. support &
onboarding
Advanced
In addition, avoidance of know-how loss through the transfer of knowledge
- Everything from the previous package
- English, German and 1 additional language
- Structured knowledge transfer
Bookable add-ons:
- Outlook integration
- Knowledge Panel
- SSO Login
- OCR integration
- Guided Trouble Shooting
- Topic Navigation
18.50€*
per month & user 1
incl. support &
onboarding
Professional
The modular solution for all areas including your field service
- Everything from the previous packages
- English, German and 1 additional language
- Outlook integration
- Guided Trouble Shooting
- Mobile Field Service App
Bookable add-ons:
- Knowledge Panel
- SSO Login
- OCR integration
- Cloud Extensions
- Topic Navigation
- Community & Team Knowledge
41.00€*
per month & user 1
incl. support &
onboarding
Enterprise
The comprehensive solution for your entire customer service
- Everything from the previous packages
- 10 languages
- Knowledge Panel
- SSO Login
- OCR integration
-
Structured Knowledge Transfer
incl. all templates -
Guided Trouble Shooting
incl. 5'000 decision trees - Cloud Extensions
Bookable add-ons:
- Topic Navigation
- Community & Team Knowledge
52.50€*
per month & user 1
incl. support &
onboarding
| Starter | Advanced | Professional | Enterprise | |
|---|---|---|---|---|
| Intelligent search and portal | ||||
| Knowledge Graph | (incl. 10’000 nodes) | (incl. 10’000 nodes) | (incl. 10’000 nodes) | (incl. 10’000 nodes) |
| Languages | EN / DE | EN / DE + 1 | EN / DE + 3 | 10 languages |
| Additional languages | all incl. | |||
| Outlook integration | ||||
| Knowledge Panel | ||||
| Topic Navigation | ||||
| SSO Login | ||||
| OCR integration | ||||
| Structured knowledge transfer (Service Knowledge) | ||||
| Service Knowledge Custom Templates | all incl. | |||
| Service Knowledge external data sources | ||||
| Guided Trouble Shooting | (incl. 5’000 dialogs/decision trees) |
|||
| Community & Team Knowledge | ||||
| Mobile Field Service App | ||||
| Remote Support | ||||
| Field Service App Custom Branding | ||||
| Field Service App Single Sign On | ||||
| Field Service App Custom localization | ||||
| Field Service App Custom texts | ||||
| Custom Portal Branding | ||||
| Custom Portal Vanity URL | ||||
| Custom Portal Search Hook | ||||
| Storage for indexed files and documents incl. backup (Index Storage) | usage-dependent | usage-dependent | usage-dependent | usage-dependent |
| Storage for non-indexed files and documents (plain storage) | usage-dependent | usage-dependent | usage-dependent | usage-dependent |
| Additional dialogs / decision trees in Service Dialog | usage-dependent | usage-dependent | usage-dependent | usage-dependent |
| Additional Knowledge Graph nodes | usage-dependent | usage-dependent | usage-dependent | usage-dependent |
| API calls via REST API | usage-dependent | usage-dependent | usage-dependent | usage-dependent |
| All packages incl. 100 GB traffic for online search, Service Dialogs and offline synchronization |
||||
*) All prices excl. VAT and storage cost. Valid from 1st January 2022.
1) Package “Starter” and “Advanced” minimum 10 users, package “Professional” and “Enterprise” minimum 25 users.
Further information concerning our range of services and our terms of cancellation can be found in our General Terms & Conditions.
SERVICE BOOSTER PACKAGES
Fast Implementation
SERVICE BOOSTER PACKAGE
Starter
Service package “Starter”
Kick-off: joint workshop
Joint import of your data
Joint basic knowledge model creation
Set-up of user roles & rights
Client-specific configurations
Graduation: workshop
SSO connection
Connection of a data source
Legacy data migration
SERVICE BOOSTER PACKAGE
Professional
Service package “Starter” plus
Training Decision Tree Editorial Team
Coaching for Decision Tree Editors
SSO connection
Connection of a data source
Legacy data migration
SERVICE BOOSTER PACKAGE
Enterprise
Service package “Professional” plus
Further project accompainment
Training API usage
Training structured knowledge transfer
Connection of a data source
SSO and User Management connection
DO YOU HAVE ANY QUESTIONS?
Feel free to contact me at any time.
Patrick Sand
Head of Customer Success Management
+49 631 68037 317
service-express@empolis.com
