STRUCTURED KNOWLEDGE TRANSFER
Share expert knowledge with co-workers faster
The continuous development of a knowledge database is a snap with Service Express. New service knowledge is collected quickly and easily. This means that valuable expert knowledge is never lost again, and employees always have the latest information at their fingertips.
Effortlessly collect service knowledge
Thanks to predefined templates, service technicians and experts simply create new entries in their daily work. Besides descriptive texts, they can directly insert images, videos or other documents. It’s so easy to capture and provide missing service knowledge and all employees benefit from it.
MOBILE KNOWLEDGE CAPTURE
Any time, anywhere
Conveniently use the templates online from any device. This makes knowledge creation extremely flexible and user-friendly. For mobile devices, the integrated voice recording function on iPhones & Co. offers additional benefits: texts can recorded 7 times faster than typing them.
GROW THE KNOWLEDGE DATABASE
A little better every day
Every employee contributes to the development and growth of the knowledge database and supports the exchange of knowledge throughout the company. In this way, training periods can be shortened, new approaches can be jointly identified, and the knowledge database is always kept current. At the same time, the loss of expert knowledge is avoided.
SIMPLE RELEASE PROCESS
Everything’s under control
Quality control included: The standardized approval process ensures that incomplete or incorrect information is never circulated. Newly created knowledge articles are first checked internally, supplemented if necessary, and then released. This guarantees for high quality information at all times, whilst update cycles are shorter and redundancies are avoided.