RESOURCE CENTER
Tips and tools to improve your service processes
BUSINESS WHITEPAPER
Knowledge Management
Knowledge management is an essential building block to improve the efficiency of customer service and achieve a measurable reduction in processing and repair times. Stay informed on best practices and trends in customer service with this free business whitepaper.
Business Guide
Knowledge Transfer in Technical Service
The knowledge of your experts is crucial for your success. In practice, however, passing on this knowledge in practice can be a challenge. Our business guide provides you with the most important informations on how to enable knowledge transfer.
FLYER
Remote Support
Solve difficult problems on site, even if the right expert is hundreds of kilometers away – with Remote Support. Get all features you need for a new generation of remote maintenance, that has proven itself in everyday industrial applications and many other industries.
FACT SHEET
Structured knowledge transfer
Service Express eases the challenge of transferring and digitizing expert knowledge into words, visuals and processes. This helps your business to preserve valuable know-how, relief individual experts, expand your knowledge database and increase operational reliability.
SUCCESS STORY
HOMAG’s “Google for Service”
1,100 service technicians across the world and a 35 man team at HOMAG headquarters in Schopfloch work around the clock to keep the machines running. Their most important tool: A knowledge database from Empolis.
SUCCESS STORY
Weiss Umwelttechnik – 24/7 service knowledge
With Empolis Service Express, the solution “Cloud4Service” supplies the service worker with the right troubleshooting and maintenance information at any time and also guarantees, for the first time, that the latest and most current software is always available for any particular machine.
Video
Transform technical customer service with Service Express
Digitalization has significantly changed the demands placed on customer service. Watch this video to learn how the Empolis Service Express knowledge management solution can help you quickly and easily optimize your service processes and gain a competitive advantage.
Video
Service Express – The most important facts in a nutshell
Whether support, field service or end customer – with the knowledge management solution Empolis Service Express, your employees always have the latest service documents at the klick of a button. Watch this video to gain insights into use cases and features of the software and learn how you and your team can become true service heroes.
Bruno Plattner // Lead Project Management Specialist // Knowledge Engineer // GE Jenbacher GmbH & Co. OG
“Why Service Express? Because the solution offered us the best prospects. Especially the integration possibilities with other systems convinced us.”
Peter Stoll // Head of Service Knowledge Management // HOMAG GmbH
“Our goal is to improve the quality of service processing and, of course, to reduce time. With Service Express, we have proven that we can do this. Meanwhile, 1,400 users are working with the solution.”
Markus von Schlichtkrull-Guse // Manager Support & Knowledge Infrastructure // Phoenix Contact Electronics GmbH
“Service Express provides internal information to approximately 16.500 employees and answers questions from millions of customers in more than 40 countries.”
DO YOU HAVE ANY QUESTIONS ABOUT THE KNOWLEDGE PANEL?
Feel free to contact me at any time.
Together we clarify the most important questions to unleash the swarm intelligence of your team as quickly as possible.
Patrick Sand
Head of Customer Success Management
