Community and Team Knowledge
The team in your pocket
Excellent customer service requires excellent service technicians. With Empolis Service Express®, you’re able to make the knowledge of the entire team available to every employee. This way, you solve even the most complex problems, enable new employees to get started quickly, and promote team spirit.
problemfocused chats
This is how it really works
INOTEC has dared to take the step and mastered it. From now on, every employee has the entire team knowledge in his or her pocket. In chat groups, experts solve tricky service cases together and the resulting knowledge is automatically digitized.
knowledge transfair
Fast provision of knowledge
The solutions developed in the team can be published directly or prepared and translated into professional knowledge articles with just a few clicks. All attachments, such as photos of the affected machine parts, are automatically transferred – as well as all metadata, that directly linke the new solutions to the underlying knowledge model. This is how you digitize expert knowledge at lightning speed, preserve it in your organization, and overcome challenges such as a shortage of skilled workers and employee fluctuation.
insights
The next level
Provide your management with new and deep insights into your service organization. Find out in real time what your employees are currently dealing with or which components are causing increased problems and anticipate structural problems before they arise. Take technicians and managers to the next level with Community and Team Knowledge.
To our democenter
Watch and Try
Get your first impression of Empolis Service Express® with our demo videos, as well as an unlimited access to our product – free of charge and without obligation.
free consultation
Take off with your team!
Together we clarify the most important questions to unleash the swarm intelligence of your team as quickly as possible.
Patrick Sand
Head of Customer Success Management
