Digitize expert knowledge
Excellent service despite shortage of skilled workers
Experienced service technicians leaving your company? Successful companies are smart and take precautions by digitizing the know-how of their experts in good time. This wealth of knowledge is the basis for outstanding service in the long term.
Guided troubleshooting
Become an expert
immediately
Solve problems in the future with the help of guided troubleshooting. Step by step, even inexperienced employees can always find the right solution and solve difficult service cases faster.
Problem-based chats & templates
Capture expert knowledge: simple & fast
Valuable service knowledge can now be easily digitized in everyday work and shared with everyone. Knowledge transfer is easy with templates or problem-based chats. In this way, you can continuously expand your own knowledge database so that everyone benefits in the long term.
Field Service App
Always informed on the road
Indispensable for the next field service: Thanks to the modern Field Service App, all service technicians are always equipped with the latest information – even offline! This increases the first-time fix rate by up to 55% – and also ensures satisfied customers.
Empolis Service ExpressⓇ
Transform technical customer service
Digitalization has significantly changed the demands placed on customer service. Watch this video to learn how the Empolis Service ExpressⓇ knowledge management solution can help you quickly and easily optimize your service processes and gain a competitive advantage.
Featured Resources
Business guide
Messenger in customer service
Your employees’ daily chats are full of know-how. In our Business Guide, you’ll learn how to unleash this knowledge and make it usable – intelligently, quickly, and in compliance with data protection laws.
BUSINESS WHITEPAPER
Knowledge Management
Knowledge management is an essential building block to improve the efficiency of customer service and achieve a measurable reduction in processing and repair times. Stay informed on best practices and trends in customer service with this free business whitepaper.
BUSINESS GUIDE
Knowledge Transfer in Technical Service
The knowledge of your experts is crucial for your success. In practice, however, passing on this knowledge in practice can be a challenge. Our business guide provides you with the most important informations on how to enable knowledge transfer.
