Digitize expert knowledge
Excellent service despite shortage of skilled workers
Experienced service technicians leaving your company? Successful companies are smart and take precautions by digitizing the know-how of their experts in good time. This wealth of knowledge is the basis for outstanding service in the long term.
Empolis Service ExpressⓇ
Transform technical customer service
Digitalization has significantly changed the demands placed on customer service. Watch this video to learn how the Empolis Service ExpressⓇ knowledge management solution can help you quickly and easily optimize your service processes and gain a competitive advantage.
Messenger in customer service
Your employees’ daily chats are full of know-how. In our Business Guide, you’ll learn how to unleash this knowledge and make it usable – intelligently, quickly, and in compliance with data protection laws.
Knowledge management is an essential building block to improve the efficiency of customer service and achieve a measurable reduction in processing and repair times. Stay informed on best practices and trends in customer service with this free business whitepaper.
Knowledge Transfer in Technical Service
The knowledge of your experts is crucial for your success. In practice, however, passing on this knowledge in practice can be a challenge. Our business guide provides you with the most important informations on how to enable knowledge transfer.