to the right solution
Use Service Express as your expert system to structure the knowledge in your entire service organization in a central knowledge model and solve problems with the help of automated dialogs. This sustainably increases your service quality and shortens training periods for new employees by up to 75 percent.
Solve complex problems –
with digital expert knowledge
Guided troubleshooting, based on intelligent decision trees, supports your service staff, external service providers and end customers in narrowing down the problem. Even inexperienced employees can solve the most difficult service cases and find the right solution step-by-step.
Frequently asked questions can be answered automatically with Service Express. Error codes from connected machines and systems can also be processed directly. This reduces response times for initial queries and makes troubleshooting even more efficient.
Decision Tree Designer
Structuring and securing service knowledge
Transfer previously solved service cases and the corresponding expert knowledge to intelligent decision trees with just a few clicks. Content that has already been created can easily be reused. This ensures that valuable service knowledge is never lost again.
EVALUATION & FEEDBACK
Active knowledge management
Service Express analyzes your users’ behavior, based on intelligent algorithms and identifies optimization potential. Your service staff can also directly evaluate individual solutions and dialogs and suggest changes. This increases the quality of your knowledge database a little more every day.
Self-Services & OMNICHANNEL
dialog systems and chatbots
Simply connect Service Express directly to your existing service systems. Frequently asked questions can thus be clarified in advance. This relieves your employees in First Level Support and creates space for solving complex service cases.
in the Service Center