GUIDED TROUBLESHOOTING

Step-by-step
to the right solution

Use Service Express as your expert system to structure the knowledge in your entire service organization in a central knowledge model and solve problems with the help of automated dialogs. This sustainably increases your service quality and shortens training periods for new employees by up to 75 percent.

GUIDED TROUBLESHOOTING

Solve complex problems –
with digital expert knowledge

Guided troubleshooting, based on intelligent decision trees, supports your service staff, external service providers and end customers in narrowing down the problem. Even inexperienced employees can solve the most difficult service cases and find the right solution step-by-step.

INTEGRATE SYSTEMS

Maximize
automation

Frequently asked questions can be answered automatically with Service Express. Error codes from connected machines and systems can also be processed directly. This reduces response times for initial queries and makes troubleshooting even more efficient.

Decision Tree Designer

Structuring and securing service knowledge

Transfer previously solved service cases and the corresponding expert knowledge to intelligent decision trees with just a few clicks. Content that has already been created can easily be reused. This ensures that valuable service knowledge is never lost again.

EVALUATION & FEEDBACK

Active knowledge management

Service Express analyzes your users’ behavior, based on intelligent algorithms and identifies optimization potential. Your service staff can also directly evaluate individual solutions and dialogs and suggest changes. This increases the quality of your knowledge database a little more every day.

Self-Services & OMNICHANNEL

Digital assistants,
dialog systems and chatbots

Simply connect Service Express directly to your existing service systems. Frequently asked questions can thus be clarified in advance. This relieves your employees in First Level Support and creates space for solving complex service cases.

0 %

higher
contact
resolution rate
in the Service Center

FREE TEST

Start immediately

Get direct access to our demo environment and discover for yourself whether Service Express is the right fit for your company.