Generative AI & Knowledge Graphen
Generative AI for customer service
Gener-ative AI for customer service
Integrate Generative AI into your service to provide every employee, partner, or customer with a digital colleague. By combining GenAI with patented Empolis Knowledge Graph Technology, you can quickly access curated knowledge from your systems and achieve new levels of productivity.
DAS DREAM-TEAM
The combination of GenAI and Knowledge Graphs
Large language Models like ChatGPT offer impressive performance and human-like communication. However, their reliability is often limited due to hallucinations or the inability to draw logical conclusions, making them unsuitable for customer service. Empolis’ patented Knowledge Graph Technology overcomes this challenge by enabling the creation of an intelligent knowledge model.
- Obtain secure information from your systems.
- Achieve the desired outcome without requiring expertise.
- Improve human-machine-communication.
- Boost productivity in all service areas and beyond.
Use Cases
Solve service cases easily
Talk to GenAI as you would talk to a colleague. Simply ask your question and receive accurate answers. If you are unsure, GenAI will prompt you for more information. The sources used are reliable and can always be traced.
Generate knowledge articles instantly
The combination of GenAI and Knowledge Graphs enables the easy generation of knowledge articles. This can be done by using chat logs, service notes, or collaborating with colleagues. Find out how you can process tickets faster and prepare service calls optimally.
Develope knowledge within a team
Support your team even when information is not yet available. Solve challenges collaboratively and automatically process the results.
Automate processes
Utilize the combination of Knowledge Graph Technology and Generative AI to automate tasks that have been previously completed in a similar manner. For instance, automated customer offers and contextualized customer inquiries can be generated easily.
GENAI EVALUATION WORKSHOP
Assess the potential of Generative AI
Take advantage of this exceptional opportunity to assess the potential of GenAI for your company with the help of top experts and secure our GenAI workshop for only 4,950 euros.
How GenAI and Knowledge Graphs Work Together
The Empolis knowledge base is essential for successful and reliable use of Generative AI. It meaningfully links and indexes information such as knowledge articles, decision trees, or machine data. Various AI methods, such as knowledge graphs or semantic searches, can then be applied to this database. The knowledge base stores secured and indexed information, allowing Large Language Models like ChatGPT to deliver high-quality results.
Free consultation appointment
Taking off as a team
Let’s discuss together how artificial intelligence and modern knowledge management can make your service even more successful.
