“With the Empolis Service Express knowledge platform, we are able to significantly improve our service quality and increase the speed of solutions for our customers.”
Manfred Harb // Director Customer Services // Komptech GmbH
“Why Service Express? Because the solution offered us the best perspectives. Especially the integration possibilities with other systems convinced us.”
Bruno Plattner // Lead Project Management Specialist // Knowledge Engineer // GE Jenbacher GmbH & Co. OG
“Service Express provides internal information to approximately 16,500 employees and answers questions from millions of customers in more than 40 countries.”
Markus von Schlichtkrull-Guse // Manager Support & Knowledge Infrastructure // Phoenix Contact Electronics GmbH
“Our goal is to improve the quality of service processing and, of course, to reduce time. With Service Express, we have proven that we can do this. Meanwhile, 1,400 users are working with the solution.”
Peter Stoll // Head of Service Knowledge Management // HOMAG GmbH
“Service Express makes it easy to capture knowledge from the field, formalize it and bring it back to our knowledge base.“
Max Devin // Managing Director // Andres GmbH
“Employees process cases much faster, as they have a direct access to all information. Shortly after implementation, we experienced a substantial decrease in customer service cases.”
Christian Klos // Senior Consultant und Development Manager // CC Management Consulting GmbH
higher first time fix rate
in Field Service
lower customer
service costs
Cutting-edge knowledge management for service
INTELLIGENT SEARCH
Find answers easily
Your employees can easily find everything. No matter which system or format, they are readily available. Have access to your company’s complete service knowledge with just a few clicks.
GUIDED TROUBLESHOOTING
Resolve cases faster
Time-consuming processes are a thing of the past. Thanks to specific questions residing in intelligent decision trees, your employees consistently find the right solution. And the best thing is… in the first call.
FIELD SERVICE APP
Secure expertise on the go
As an app, your employees in the field receive all documents anywhere needed – even offline. Low coordination efforts increase efficiency and also reduce repair times. Especially your customers will show their appreciation.
Online Demo
Try it out for yourself
Get a first impression of Service Express in just a few minutes! With the free trial account, you may find out how to optimize your customer service in the shortest possible time.
- Direct access to the software with examples
- Introductory video with concrete service case
- Free of charge and without obligation
DO YOU HAVE ANY QUESTIONS ABOUT THE KNOWLEDGE PANEL?
Feel free to contact me at any time.
Together we clarify the most important questions to unleash the swarm intelligence of your team as quickly as possible.
Patrick Sand
Head of Customer Success Management
