Empolis Service Express®

The all-in-one-platform for technical customer support

Whether support, field service or self service – with Empolis Service

Express® you and your employees can get to the right solution faster and have the most up-to-date service documents at hand at all times. Thus,  Heads of Aftersales or Service, CEOs, CDOs and CIOs of SMBs SMBs can easily overcome data silos, enable knowledge transfer and realize digital business models.

What you get

Try the service for free for a week

Test Empolis Service Express® with all its features and functions using your own company data within just a few days. To offer you the full Empolis Service Express® experience, we set up a powerful and central service portal that supports many use cases:

  • Filled with your company data, machines,
    products, etc.
  • Service cases and instructions for quick
    problem solving
  • One guided fault diagnosis (decision tree)
    to solve specific problems
  • Up to 10 test users and a free trial period
    of 30 days

Book your free consultation meeting here

Your Input

What we need
To demonstrate the benefits of Empolis Service Express®, we will set up the solution with your company data. Therefore, we need some input from you:

Document base

  • Up to 200 different documents (e.g. operating instructions, service notes, etc.)
  • Names for two product or machine groups, each with two sub-variants. We will then create a simple knowledge model for you.
  • A mind map or document of a guided fault diagnosis (yes/no diagram)

Filter concept

  • Listing of the desired filter categories (like the filters on amazon) for narrowing down and searching within documents – e.g. products, systems, models, machines, components, suppliers, subcontractors, etc.

With Empolis Service Express® you achieve:

0 %

higher first-time-fix-rate
in the field service


0 %

less costs in
Customer service

0 %

customer satisfaction


Four steps to success

In just a few days, you can get an indication of how Empolis Service Express® can boost your customer service. The One Week Challenge consists of the following four proven steps:

  1. You get to know your assigned Customer Success Manager.
  2. We talk about your expectations and personal goals.
  3. We agree the content, data provision and use cases together.
  4. Together we define the next steps for your success:
    • Scheduling the data provision.
    • Scheduling the presentation & handover of the central portal.
    • Scheduling of weekly reviews for the exchange of feedback for decision-making decision making for a productive use of Empolis Service Express®.

Free consultation appointment

Book a free consultation now!

Let’s find out together how artificial intelligence and modern knowledge management can take your customer service to the next level. Our one week challenge will give you certainty in the minimum of time.

Patrick Sand

Head of Customer Success Management

+49 631 68037 317